OneUConn IT Service Delivery Vision

UITS has been developing a vision for expanding and enhancing service delivery to all UConn campuses.
A key role for UITS is to pursue systems, services, and capabilities that can be best provided centrally and deliver them securely, efficiently, and robustly at scale.  This is a goal that we assert in our strategic plan, defines our concept of central IT services, and guides how we will evolve service delivery for our community.  Like all areas of the institution, UITS faces increasingly constrained resources and has to make choices about resource allocation.  This situation has prompted us to think creatively, collaboratively, and more broadly about how UITS can continue to enact our stated goal for central IT services.  We communicate the foundational concepts of our developing strategy in “OneUConn IT Service Delivery Vision,” available at itstrategy.uconn.edu.  I am sharing this vision with the IT community first and welcome your insight and feedback.