Problem/Change Management System
Problem/Change Management System
UITS and various departments and schools use the CA-UniCenter Service Desk (USD) system to record and track problems, and changes to centrally supported technology systems.
| Customer |
UITS Technical Staff, Local support administrators, Faculty, Staff, and Students |
|---|---|
| Cost |
No Cost |
| Support Contact |
Email Helpcenter@uconn.edu or call (860) 486-4357 |
| Support Hours |
Monday-Friday, 8:00am – 9:00pm |
| Availability | 24×7; periodic maintenance may be performed between 5:30am-7:30am |
| Requesting Service | http://helpme.uconn.edu |
| Response Time | Within 3 business days |
| More Information |
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