A to Z Index of UITS Services

Service	Description
Accounts & Passwords	Provides secure access to IT systems and applications
Alert Emergency Notification	Supports UConn’s Emergency Notification System
Analog & Digital Telephone Lines	Provides telephone services to include voice, fax, modem and telephones
Application Consulting	Analysis of and product selection to design technology solutions related to enterprise and web applications
Application Development	Analysis, design, programming, and testing for enterprise and departmental applications spanning a variety of platforms and technologies
Audio Conferencing	Capabilities for conferencing 3 or more participants
Automated Call Distribution (ACD)	Distributes incoming calls to specific groups of individuals
Benefits Statement & Paystub Application	Provides direct access to personal Human Resources information
Billing for IT Services (Pinnacle)	Provides online invoice to departments for Telecommunication services
Blackberry Service	Provides local sales and support of Blackberry devices
Cable Television	Provides television services (HuskyVision)
Cabling & Wiring	Designs and installs network capabilities to UConn buildings
Cellular & Mobile Devices	Sales and supports of cellular telephone services and devices
Code Blue Emergency Telephones	Supports emergency phones (codeblue) located throughout UConn’s campuses
Computer Image (HuskyPC)	Develops, tests and deploys standard image for UConn HuskyPC computers
Computer Purchases (HuskyPC)	Purchases of standard employee desktops and laptops
Computer Repair	Provides hardware repair through various support centers
Computer Support (Onsite)	Provides onsite support for computers, printers, and other peripheral devices
Data Backup and File Restore	Centralized storage backup and restoration services
Data Modeling	Develops data models that organize attributes and measures (post needs analysis)
Database Administration Services	Provides assistance with database creation, monitoring, tuning and new system database installations.
Data Warehouse and Business Intelligence Management	Provides access to the Data Warehouse, Data Marts and Reporting Tools.
Digital Certificates	Provides trust and security products, services and solutions.
Directory Assistance (UConn)	Directs callers to departments and individuals
Directory Listing (Online Phonebook)	Provides searchable online information for faculty, staff, student and department
Disk Storage (Enterprise Quality)	Provides data storage in support of university services and data
Distribution Lists (ListServ)	Provides distribution lists for sending electronic communications to groups of users
Domain Name System (DNS)	Provides a hierarchical naming system for computers, servers and other resources on the network
Dynamic Host Config Protocol (DHCP)	Allows computers to communicate on the IP network using auto configuration protocol
E-Mail (Faculty & Staff)	Provides email and calendar services with Microsoft Exchange
E-Mail (Students)	GoogleMail is the student email system
Employee & Payroll Info (Genesys)	Supports employee and payroll functions
Encryption (Windows Computers)	Provides full-disk encryption software and support
Enterprise File Services (EFS)	Provides secure computer file sharing and storage.
Events Calendar	Displays scheduled events and activities at UConn
Extract Transform Load (ETL) Development	Develops programs to extract, transform and load (ETL) data into a data warehouse
Facilities Management (FAMIS)	Supports process and data management for departments of Planning, Facilities Operations, Capital Project Management and Accounting
Financial Record Systems (FRS)	Provides the Book of Record for UConn’s accounting system
Firewall (Department )	Provides a central firewall to protect department networks
FTP / Secure FTP	Provides file transfer securely across networks
Guest Network Registration	Provides guests of UConn temporary access to network resources
Help Center	Provides support for technology requests and issues
Host Explorer (3270)	Distributes 3270 emulation software for connecting personal computers to mainframe (CMS) applications
Human Captial Management (HCM)	Provides support for Human Resources and Payroll applications
IBM Rational AppScan	Scans web-based applications for vulnerabilities prior to deployment to production
Identity Finder	Provides the ability to find and protect sensitive data on computers to prevent data loss and identity theft
ID Management	Manages your NetID password, secret questions and answers
Inbound Toll Free (800)	Allows customers to call the University without incurring long distance charges.
Internet Access	Provides internet services in conjunction with the Connecticut Education Network (CEN)
IP Address Management	Manages address space and issues static IP addresses
ISP Sourcing & Management (Internet 1 & 2)	Manages Internet 1 and 2 network resources for Internet Service Providers (ISP)
Large File Transfer (FileLocker)	Provides capability to share large files
LDAP Directory	Provides secure access to member identity information for LDAP enabled applications
Learning Management (HuskyCT)	Provides support for UConn’s Learning Management System (LMS)
Logging Services (Splunk)	Provides the ability to collect, store and search log data generated by IT systems or applications
Long Distance	Provides long distance dialing capability
Mainframe Job Scheduling	Provides support for mainframe applications
Mainframe Output & Delivery	Provides printing and delivery of mainframe output
Managed Workstation (Windows Computers)	Ensures faster, more proactive workstation support and security.
Microsoft Lync	Provides web conferencing for faculty and staff to communicate with colleagues
Microsoft Office Updates	Provides ability to download office updates for Windows and Mac
Net ID (Single Sign On)	Provides a simple and secure method for NetID authentication
Network & System Status	Communicates scheduled and emergency network and system changes, outages, and status updates
Network (LAN)	Provides secure wired capability for access to networked resources
Network Registration	Enables the University to ensure that network devices maintain a standardized security baseline
Network Troubleshooting	Provides support for network problems and resolutions
Network (Wireless)	Provides wireless capability for public and secure access to networked resources
Online Request for IT Assistance	Provides an online system to submit problems and requests to UITS with NetID login
Oracle/SQL Dbase Host & Admin (Tier III)	Hosts and supports databases
Printer, Fax, Scanners	Provides installation and diagnostics for local and network printers and multifunction devices
Problem/Change Management	Enables tracking of problems and changes to technology systems
Project Management (PMO)	Provides support for IT initiatives
Risk Assessments	Provides assistance with the identification, classification and prioritization of IT security risks
Secure Remote Desktop Access	Access University-owned computers that you manage within your local computer network remotely
Security Awareness Training	Educates on the overall strategy and importance of IT security
Site Survey	Determines the requirements of telephone and/or network installations
Software Licensing & Distribution	Sale and distribution of software
Spam/Phishing (Barracuda)	Provides automated intervention to reduce unwanted e-mail
Student Account Receivable (SARS)	Manages receivables and employee travel expenses
Student Administration (PeopleSoft)	Supports academic advisement, admissions, student financials, financial aid, and student records
Test Score Scanning	Provides results of student exams, research surveys and faculty evaluations
Timecard System (TAS)	Supports Payroll’s online timecard system
Training	Educates on security, applications, data warehouse, etc.
Video Conferencing	Enables sites to connect regionally, nationally, and internationally for scheduled classes, administrative meetings and grant related conferences.
Virtual Private Network (VPN)	Provides secure communications from sites outside of the university network
Virus / Spyware Removal	Provides assistance in removing malicious software
Vulnerability Assessment	Provides assistance with managing vulnerabilities to individuals who are responsible for the security of UITS devices.
Vulnerability Scanning	A suite of applications designed to to identify, and suggest solutions for, security issues within IT systems and applications
Web Publishing (Departments)	Provides hosting for university departments
Web Publishing (Personal)	Provides hosting for UConn’s faculty and sanctioned organizations
Website Design & Implementation	Designs web sites for departments, schools and colleges, and faculty