Automated Call Distribution (ACD)

This system is designed for advanced call routing, typically used for main departmental incoming lines, or for call centers. The  calls are distributed in a pre-programmed manner to multiple stations, enabling caller queues, and providing real-time and historical call data.

Customer	Departments, Schools, and Colleges on the Storrs Campus
Cost	Monthly: $100 Installation/Setup: dependent on request
Email Telecom@uconn.edu or call (860)486-4357
Support Hours	Monday-Friday, 8:00am – 5:00pm
Availability	24×7; periodic maintenance may be performed between 5:15am-6:30am
Requesting Service	Email Telecom@uconn.edu or call (860)486-4357
Response Time	Incidents: Immediate for system outages Non Critical Issues: within 2 business daysRequests, dependent on  type:  30 – 90 days