Help Center

The UITS Help Center analysts and field technicians provide first and second level technology support to UConn’s faculty, staff, students and affiliates. Help Center analysts provide first point of contact to help resolve technology conflicts or escalate to the appropriate area/staff for further investigation and resolution.

Field technicians provide faculty and staff second level client support of computers, software, configurations, cell phones, telephone adds/moves/changes, video service, and various peripheral devices.

Customer	Faculty, Staff, Students, Guests, and University Affiliates
Cost	No cost
Support Contact	Email Helpcenter@uconn.edu or call (860) 486-4357
Support Hours	Monday-Friday, 8:00am – 9:00pm
Requesting Service	Submit a problem ticket through Self Help Email Helpcenter@uconn.edu Call (860)486-4357 (Menu Options)
Response Time	Staff respond to requests as quickly as possible, however in some cases it may take up to three (3) business days for requests.
More Information	Support and Services Offered FAQs, Help, & Support Links Field Technicians