Directory Assistance (UConn) UITS operators provide campus telephone directory assistance.  Their responsibilities consist of providing directory listings for The University of Connecticut Departments, Schools, Faculty and Staff, routing callers to their requested destination.  After hours callers are provided with options for emergency assistance, the University’s web site link and the on-line directory. Customer University Community… Read More »»

Directory Listing (Online Phonebook) The on-line phonebook provides contact information for UConn faculty, staff and students. Customer Faculty, Staff, Students, Affiliates, Guests Cost No cost Support Contact Email Helpcenter@uconn.edu or call (860) 486-4357 Support Hours Monday-Friday, 8:00am – 9:00pm Availability 24×7; periodic maintenance may be performed between 5:30am-7:30am More Information UConn Online Phonebook To change… Read More »»

Help Center The UITS Help Center analysts and field technicians provide first and second level technology support to UConn’s faculty, staff, students and affiliates. Help Center analysts provide first point of contact to help resolve technology conflicts or escalate to the appropriate area/staff for further investigation and resolution. Field technicians provide faculty and staff second… Read More »»

Mainframe Output & Delivery UITS provides Courier Services to Administrative Offices in and around campus. This includes batch updates and reports processed for specific systems and other UITS related material (hardware, software, etc.). UITS also assists in the production and delivery of faculty evaluation forms. Exams are delivered to the mail room by 8:45am Monday… Read More »»

Online Request for IT Assistance The Online Request for IT Assistance webpage provides the ability to request an IT service or report a problem using a web interface. A NetID and password is required to login. Once completed, a the service or problem ticket is routed to the UITS Help Center staff for review, response,… Read More »»