University of Connecticut

Secure Remote Desktop Access Instructions

Quick Start Guide


As a faculty, staff, or student, you can access computers that you use within your local computer network remotely using the Remote Desktop technology built into computer and/or server operating systems. These instructions will guide you securely through accessing your Remote Desktop from outside of the Uconn network without connecting to the UITS VPN.


You can only connect to your computer remotely if it is running a version of Windows that supports Remote Desktop. This includes:

  • Windows 7 (Professional, Enterprise, and Ultimate editions only)
  • Windows Vista (Business and Ultimate editions only)
  • Windows XP Professional
  • Windows Server 2003, 2008 & 2012

In order to connect to your computer remotely, you must use the Remote Desktop Connection client that is included with Windows (this can be found via the search function in the start menu if the location is not already known). All versions of Windows XP, Vista, and 7 include this client; however you should update your computer to ensure you have the latest available version of this client to take full advantage of new features. Faculty/Staff/Students interested in upgrading their personal pc operating system can do so at a discount by accessing:

Important Reminders

The computer that you want to connect to remotely MUST:

For Assistance

If you are having trouble connecting to your remote desktop, please call the Help Center at 860.486.4357

Step 1: Enable Remote Desktop on Your University Device

    1. Right click on the “Computer” option from the Start menu.
    2. Left-click on “Properties“. (Screen will display basic information about your computer.)

Properties Screen

Properties Screen

  1. Left-click on “Remote Settings” from the left-hand side of the screen. (See screen capture to the right for an example.)The “User Account Control” pop-up window will display.
  2. Click “Yes” to allow the program, System Remote Settings, to make changes to your computer.The “System Properties” window will display, opening on the “Remote” tab.
  3. Verify that the third radio button is selected. If it is not, select it. (See screen capture to the right for an example.)
  4. Click “OK“.

Step 2: Note Your Computer Name

Properties Screen

After completing the above steps, you will be returned to the “Properties” window. (Screen will display basic information about your computer.)

  1. Write down the information listed in the “Full computer name” field. This information is needed when attempting to connect to your University computer from your remote pc.

Step 3: Connect Remotely

Remote Desktop Connection Image

Connection Settings

    1. Click on the “Start” button & open the Remote Desktop Connection software by typing “remote desktop connection” into the search bar, and then selecting it.
    2. Enter into the “Computer” text box the full name of the computer that you noted in “Step 2: Note Your Computer Name“. (See screen capture to the right for an example.)
    3. Click the “Options” dropdown arrow.
    4. Click the “Advanced” tab.
    5. Click “Settings“.

Server Authentication Settings

  1. Verify that the second radio button next to field: “Use these RD Gateway server settings” is selected. If not, select it.
    Enter “” in the “Server name” field.
  2. Verify the box next to he field: “Use my RD Gateway credentials for the remote computer” is selected. (If you want to log into your remote computer using a different account, do not select this box.)
  3. Click “OK“.

Step 4: Authenticate Credentials

Authenticate Credentionals
Gateway Server Credentials
    1. Click on the “Connect” button.
    2. You will be asked in install a certificate. Click “Yes“. (An example is shown in the first image to the right.)
    3. In the “RD Gateway Server Credentials” window, enter your user name in the format “domain name” first, back slash ( ), followed by your “user name”. NetID accounts would enter the domain: (An example is shown in the second image to the right.)
    4. In the “Password” field enter your NetID password.
    5. Click “OK“.
    6. * If you are prompted again, enter the user name and password of your remote computer (if you are prompted for this second step authentication, this login information is likely different than the above info entered).

Enter your credentials image

  1. After authentication, you are now remotely connected to your UConn computer or server – Happy Working!