Automatic Call Distribution

The ACD system is a tool for managing large volumes of incoming phone calls. It provides call processing menus, distributes calls to available agents, prioritizes calls in queue, plays updates and music on hold while callers are waiting, provides real-time call statistics to agents and supervisors, and offers a reporting interface for historical call data.

Available to: Departments on the Storrs campus
Accessible from: Windows 7 and Windows 10, only
Cost: $100/month per skill / department (telephone service billed separately)
Service Area Contact: telecom@uconn.edu
Service Manager: Meghan Khairallah
meghan.khairallah@uconn.edu

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